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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Scott Blackburn

Scott Blackburn

May 15, 2024

5  out of  5
rating by Scott Blackburn
"This is my first experience with State farm. I have no idea how the corporate side of things will work as we progress through the events of a vehicle repair, but I've been exceptionally pleased with our local Mount Airy office and how they have handled all of my questions and concerns."
We responded:
"Thank you so much for this review, Scott. We really appreciate it. Our customers mean a lot to us and we look forward to serving you. If you ever have feedback on how we can improve even more, never hesitate to call me. Thanks again. "
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ISSA MC

April 8, 2024

1  out of  5
rating by ISSA MC
"Me & my family have had insurance with State Farm for years. Fortunately, I've only had to file 2 claims, one was a couple of years ago for homeowners, in which they denied paying for repairs, not only that but my local agent has yet to make any contact. Recently I had minor accident, no fault on my part, used the app to notify my insurance. I received a call today from a SF Representative from another State telling me that it is up to me to contact the other drivers insurance and battle it out. Which tells me that State Farm does not care about the products that they insure. And yet, still no contact from my local agent."
We responded:
"Thank you for your review. I would appreciate the opportunity to discuss your concerns and am sorry that you are disappointed in how your claims were handled. If you would please reach out to me, I will happily review your situation and take whatever action I can to help. Unfortunately, I cannot identify your account using your username on Google. Our office number is 336-786-2432 or you can email me directly at john@johnbphilips.com. Thank you."
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orlando García

October 16, 2022

5  out of  5
rating by orlando García
"Good service.."
We responded:
"Thanks, Orlando. We really appreciate the feedback and am glad you have found our service to be worthy of a great review. If we can help you in any way, please give us a call. Appreciate you."
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Marvin Willis

June 14, 2022

5  out of  5
rating by Marvin Willis
"Professional and friendly."
We responded:
"Thanks, Marvin, for your review. We really appreciate when a customer takes the time to give us feedback. Hope all is going well."
Profile photo of Luke Morrison

Luke Morrison

November 4, 2021

5  out of  5
rating by Luke Morrison
"John has a fantastic team. Highly recommend speaking to them for your insurance needs."
We responded:
"Thanks, Luke. We really appreciate your business. Talk to you soon!"
Profile photo of April Johnson

April Johnson

April 23, 2021

5  out of  5
rating by April Johnson
"I spoke with Josh to get my insurance back. I had a bad experience with a former insurance company and dreaded going through the process again, and to make matters worse my fiancé and I had a difficult situation with both of us needing to be in the policy. Well Josh took care of everything and it was completely painless!! I am now 1000% a loyal State Farm customer!!!!"
We responded:
"Hi April. Thank you so much for your review. Josh is such a great part of our team here. I am so happy we were able to help and I will certainly share your kind words with Josh this morning. Please give us a call whenever you need anything."
Profile photo of Evan Beam

Evan Beam

March 29, 2021

5  out of  5
rating by Evan Beam
"John and his team are top notch. They care about their insureds and the Mt. Airy community! I highly recommend them to anyone in that area. Give them a call!"
We responded:
"Thanks, Evan! I enjoyed seeing you today and hope things continue to go well."
Profile photo of Mandy Stamper

Mandy Stamper

March 31, 2020

5  out of  5
rating by Mandy Stamper
"We have workmens comp and general liability insurance here and couldn't ask for any better service.Josh Fritchey is always on top of his game.When I send in a request for a COI he almost always if not always sends it out the very day I send a request for it.It means a lot to me and our business to have this kind of great customer service and response time.Thank you State Farm and Josh Fritchey!"
We responded:
"Thank you so much for this review. I am sorry for my late reply. 2 reviews came in the same week and somehow, I missed them. I will let Josh know of this review. He is a great member of our team and works hard every day to help our customers and potential customers. Again, sorry for my late reply. As my Dad always said, "Better late than never"."
Profile photo of Angela Eldridge

Angela Eldridge

March 25, 2020

5  out of  5
rating by Angela Eldridge
"They were very helpful and served us well. I would still be with john if I could have gotten my premiums lower. Due to sickness and loss of job I had to readjust my budget. They did payout their claims efficiently and in a timely manner. I hate I had to leave."
We responded:
"Thank you so much for this review. I am sorry for my late reply. 2 reviews came in the same week and somehow, I missed them. I'm sorry our premiums were higher than what you needed at that time. Effective 8/17 this year, we have a substantial premium decrease. We would love to have you back. Again, I appreciate your kind note about our office."
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Amber Bowman

April 12, 2019

5  out of  5
rating by Amber Bowman
"John is a great agent! Honest and knowledgeable."
We responded:
"Thank you so much Amber! I appreciate your kind words."
Profile photo of Tom Harman

Tom Harman

December 26, 2018

5  out of  5
rating by Tom Harman
"I've known John for many years and he is one of the best. He and his staff offer the best insurance and Joh's office gives great service. I highly recommend John Phillips."
We responded:
"Thank you , Tom for giving us such a great review. We greatly appreciate it and greatly appreciate all of our customers."
Profile photo of Randy Collins

Randy Collins

February 5, 2018

5  out of  5
rating by Randy Collins
"I was already a State Farm customer when I came to NC 3 years ago. John handled everything with transferring my account and I have since purchased more insurance with John. He is honest, professional and available when I need him. He also offers great counseling and advice to my family and I on our home, auto and life coverages. I would recommend John Philips to anyone who needs a first class insurance agent."
We responded:
"Thank you, Randy, for such a great review. I have enjoyed working with you and Anne and look forward to working with you in the future."
Profile photo of Vera Reynolds

Vera Reynolds

November 24, 2017

5  out of  5
rating by Vera Reynolds
"Highly knowledgeable, helpful. Outstanding helpfulness. Made me feel like I am important. I will recommend him and his agency to all that I come in contact with. Reasonable rates."
We responded:
"Thanks Vera! We really appreciate the kind words."
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James Stevens

November 14, 2017

5  out of  5
rating by James Stevens
"John is very knowledgable and down to earth. He explains things in layman's terms which assists in the decision making process. I highly recommend John."
We responded:
"Thanks, Jim, for your review. I appreciate your kind words."
Profile photo of George Knueppel

George Knueppel

December 15, 2016

5  out of  5
rating by George Knueppel
"I've been with State Farm Ins more than 20 years. Steve Gross was the Insurance agent when I fist got my Insurance Steve has retired and now John Phillips is the new Insurance agent. When a came in to make a pay ment John came in and interdosed his self. For over 20 years my home and cars have been insured with State Farm.They have always been great with handling clames when I had one. Thank you all for all ways being kind and curtias"
We responded:
"Thank you for review and your long-time business with State Farm. We appreciate you and all of our customers very much."