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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Erin Borgeson

May 6, 2026

5  out of  5
rating by Erin Borgeson
"Kaela was amazing. We are moving back to Mount Airy at the end of the month and needed to get a homeowners insurance policy opened prior to closing. Kaela worked with a sense of urgency, was incredibly friendly and thorough. I look forward to working with her and the team in NC!"
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Calvin France

May 6, 2026

5  out of  5
rating by Calvin France
"the best 👌"
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Robbie Sizemore

May 5, 2026

5  out of  5
rating by Robbie Sizemore
"I have affiliated with State Farm for decades. Never been disappointed. Kayla has been assisting my insurance needs in recent months. Totally professional and courteous."
We responded:
"Robbie, thank you for your continued trust in State Farm over the years! I'm delighted to hear that Kaela has been providing you with professional and courteous service. We truly appreciate your loyalty and look forward to assisting you with your insurance needs for many more years to come!"
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Madison Mallory

May 5, 2026

5  out of  5
rating by Madison Mallory
"Kaela was very professional and such a great help with creating my new policy and account! She was very thorough and made the process easy! I can't thank her enough!"
We responded:
"Thank you so much for your kind words! I'm thrilled to hear that Kaela provided you with professional and thorough support, making the process easy and smooth for you insurance. I'll be sure to share your appreciation with her. If you ever need any further assistance, please don't hesitate to reach out to the John Philips' State Farm team!"
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Betty Durham

May 5, 2026

5  out of  5
rating by Betty Durham
"Short wait. Etra nice people especially Kayla who helped me. Everyone greeted me asI walked in the door. Totally satisfied."
We responded:
"Hi Betty. Thank you so much for your 5-star review! We're thrilled to hear that you experienced a short wait and felt warmly welcomed by everyone at John Philips' State Farm. Kaela is indeed a fantastic team member, and we're glad she was able to help you with your insurance needs. Your satisfaction means a lot to us!"
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Tammy Atkins

May 1, 2026

5  out of  5
rating by Tammy Atkins
"VERY SWEET & NICE ALSO VERY PROFESSIONAL KALA SIMPSON WAS EXTREMELY HELPFUL"
We responded:
"Tammy, thank you so much for the wonderful review! We really appreciate your kind words and I am sure Kaela appreciates it as well. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent John Philips’s Team—we are always here to help!"
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Hayley Morton

May 1, 2026

5  out of  5
rating by Hayley Morton
"Kaela Simpson Helped us bundle and save! Answered all of our questions, made the process quick and easy without us feeling rushed! Would definitely recommend!"
We responded:
"We really appreciate your 5-star review, it means a lot to us and to Kaela! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. I appreciate your business and trust."
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Don Hicks

May 1, 2026

5  out of  5
rating by Don Hicks
"Josh Fritchey is very knowledgeable and helpful!!!! Hosh make it very easy to deal with our home, auto & business policies!!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with Josh and the State Farm Agent John Philips’ Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Mount Airy."
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Kendel Simms

April 29, 2026

5  out of  5
rating by Kendel Simms
"Really kind people in here that offers really great service"
We responded:
"Thank you for your kind review of State Farm Agent John Philips’s Team. We appreciate it!"
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Junior Easter

April 28, 2026

5  out of  5
rating by Junior Easter
"Best customer service Talk to you like your family. Josh,Laura, and John are the best.They have helped us out so many times. If they know a way to save you money they will. I’ve been with them for years and think of them as family."
We responded:
"Hey Junior, Thanks for choosing us for your insurance and leaving such a great review! We value your feedback and look forward to seeing you again soon! We look forward to providing you with more great experiences in the future. "
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Dorothy Mabes

April 27, 2026

5  out of  5
rating by Dorothy Mabes
"Great group of people. Can always answers your questions."
We responded:
"Thank you for the amazing review, Dorothy! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. I appreciate your business"
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Brad & Toni

April 27, 2026

5  out of  5
rating by Brad & Toni
"Professional, knowledgeable, helpful. Josh Fritchey has helped us over the last couple of years, we appreciate his expertise."
We responded:
"Wow! Thanks, Brad and Toni for such a wonderful review. Josh is indeed a great asset to the John Philips State Farm team! We are always here to help you with your insurance needs. God bless and I appreciate your business. "
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Wesley McGarry

April 23, 2026

5  out of  5
rating by Wesley McGarry
"We've been with John for a few years now. We have nothing but good things to say about John and his team."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent John Philips’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Mount Airy ."
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David

April 23, 2026

5  out of  5
rating by David
"Great rates, great service, great protection. I can't ask much more than that."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent John Philips’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Jason Creed

April 20, 2026

5  out of  5
rating by Jason Creed
"Very pleased with the conversation and the options that we discussed. Highly recommended"
We responded:
"Wow, thank you for the 5-star review, Jason! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Autumn

April 17, 2026

5  out of  5
rating by Autumn
"This office is amazing! They are always willing to help and get the best prices!"
We responded:
"HI Autumn! Thank you so much for your wonderful review. I'm thrilled to hear that you had a great experience with our office and that we could help you find the best prices for insurance. Your kind words mean a lot to us, and we look forward to assisting you again in the future!"
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Nancy Sanchez

April 10, 2026

5  out of  5
rating by Nancy Sanchez
"Laura has great customer service! Very friendly and helpful! Always answers my questions."
We responded:
"Hey Nancy! Thank you so much for your kind words. I'm thrilled to hear that Laura provided you with excellent customer service and was able to assist you so well with your insurance. I'll be sure to share your feedback with her! If you ever have more questions, don't hesitate to reach out."
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L.C. Henderson

March 31, 2026

5  out of  5
rating by L.C. Henderson
"Kalea is amazing!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kaela made a great impression helping you with your insurance. We appreciate your support and business. "
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John Priddy

March 31, 2026

5  out of  5
rating by John Priddy
"I moved my insurance relationship to State Farm and John Philips as my agent when my previous company of many years decided they no longer needed local agents. However, the personal relationship coupled with not only knowledge of their insurance products but me and my family is in my opinion vital. John has an office staffed friendly caring individuals who are quick to respond to needs and questions. I am highly pleased with my choice of State Farm and John Philips."
We responded:
"Hey John. Thank you so much for the review and your confidence. I agree that a local agent is everyones' best choice. We strive every day to be better people and am glad that we've done well for you. Thanks for your business and see you soon. "
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Marvin Willis

March 24, 2026

5  out of  5
rating by Marvin Willis
"Professional and friendly. Josh Fritchey is a "go to" guy for assistance. Professional, knowledgeable, and courteous, Josh will help you !"
We responded:
"Thanks, Marvin, for your review. We really appreciate when a customer takes the time to give us feedback. Josh Fritchey certain does a great job for our agency. Hope all is going well."
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karina rodriguez

March 19, 2026

5  out of  5
rating by karina rodriguez
"Laura did a greatly job helping me out with quotes. And got me a great deal!"
We responded:
"Hi Karina. Thank you so much for your kind words! We're thrilled to hear that Laura was able to assist you effectively and secure a great deal for your car insurance. We appreciate your feedback and look forward to helping you again in the future!"
Profile photo of Celene Hernandez

Celene Hernandez

March 17, 2026

5  out of  5
rating by Celene Hernandez
"I had an excellent experience with John Philips and his State Farm team. They are professional, friendly, and always willing to go the extra mile to help. Every time I call, they respond quickly and make sure all my questions are answered clearly. The staff truly cares about their clients and provides outstanding customer service. They take the time to explain coverage options and make sure you feel confident in your decisions. It’s hard to find an insurance office that is this reliable and attentive. I highly recommend John Philips Agent State Farm to anyone looking for trustworthy and dependable insurance service!"
We responded:
"Hi Celene! Thank you so much for sharing your experience with me and my State Farm team. We truly appreciate your trust and are delighted to hear that you felt supported and well-informed throughout your policy review. Our goal is always to provide professional, friendly, and attentive service, and it means a lot to know that we are meeting those expectations. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for your review! Warm regards, John Philips State Farm Agent"
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Caleb Kennedy

March 13, 2026

5  out of  5
rating by Caleb Kennedy
"I had a great experience with my State Farm agent. They were very responsive, handled my issue quickly, and made the whole process smooth and easy. I really appreciate their professionalism and how fast they took care of everything. Highly recommend their service."
We responded:
"Thank you so much for your wonderful feedback! I'm delighted to hear that your experience with our office was smooth, quick, and professional. Providing responsive and efficient service is very important to us, and we’re glad we could make the process easy for you as you relocate. We truly appreciate your recommendation and look forward to continuing to support you in the future!"
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Alan Connolly

March 12, 2026

5  out of  5
rating by Alan Connolly
"John was very professional and had several good suggestions."
We responded:
"Hey Alan! Thank you for your kind words! It is my pleassure to provide professional service and helpful suggestions for your car and home insurance needs. It’s our goal to make sure you feel confident and well-covered. Please don’t hesitate to reach out if you need anything else—we’re here to help! "
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Kimberly Jones

March 12, 2026

5  out of  5
rating by Kimberly Jones
"As long as John and his team are around, I won't be leaving. They are all AWESOME. When I first switched my cars over, they were able to compete with my other insurance while also giving me better coverages. A couple months later and the price even went down because of the safe driver device they gave me for my car! Reasonable prices and great people. Keep up the amazing work!"
We responded:
"Thank you so much for your kind words and the 5-star rating! I'm thrilled to hear that we've been able to provide you with great coverage at a competitive price. It’s wonderful that our Drive Safe and Save discount helped lower your premium even further—that’s exactly what we aim for! We truly appreciate your trust and loyalty, and we look forward to continuing to serve you with the same dedication. Thanks again for your support and encouragement!"